*Job Overview:*
We are looking for a friendly and organized Customer Service Representative to join our team. The ideal candidate will be the first point of contact for prospective and current students, providing information about our programs and assisting with inquiries. This role requires excellent communication skills, a customer-oriented approach, and the ability to multitask in a fast-paced environment.
*Key Responsibilities:*
- Respond to inquiries from prospective students via phone, email, and in-person.
- Provide detailed information about programs, admissions procedures, and tuition fees.
- Assist current students with any questions or concerns regarding their enrollment, classes, or services.
- Maintain accurate records of student interactions and update the CRM system.
- Coordinate with various departments to ensure a smooth admissions process.
- Handle complaints and resolve issues in a timely and professional manner.
- Assist with administrative tasks such as scheduling appointments and managing calendars.
- Participate in open houses, orientation sessions, and other school events as needed.
