Customer Service Representative job description:
Customer Service Representative duties and responsibilities:
* Take incoming calls from clients and listen to concerns, complaints, and questions carefully.
* Maintain a professional demeanor at all times and take notes on customer remarks and issues.
* Fill out digital forms for new customers and actively promote additional services and products.
*Manage and prioritize multiple concerns.
*Fill out digital forms for new customers and actively promote additional services and products.
*Manage and prioritize multiple concerns
*Provide appropriate and correct information to incoming customer order status and product knowledge requests
*Maintain a positive attitude, even when faced with misplaced criticism or frustration
*Able to learn quickly and move on from both success and failure.
Strong communication and problem-solving skills
*Ability to multitask
"An OND/B.sc or equivalent
*Conflict resolution and de-escalation skills
*Comfortable sitting and speaking for long periods of time
*Willingness to work overtime during peak seasons.
Interested person's should kindly forward their CV'S to; firstname.lastname@example.org
Lagos applicant ONLY.