Customer service representative

Customer Service Representative job description:

Customer Service Representative duties and responsibilities:

* Take incoming calls from clients and listen to concerns, complaints, and questions carefully.

* Maintain a professional demeanor at all times and take notes on customer remarks and issues.

* Fill out digital forms for new customers and actively promote additional services and products.

*Manage and prioritize multiple concerns.

*Fill out digital forms for new customers and actively promote additional services and products.

*Manage and prioritize multiple concerns

*Provide appropriate and correct information to incoming customer order status and product knowledge requests

*Maintain a positive attitude, even when faced with misplaced criticism or frustration

*Able to learn quickly and move on from both success and failure.

Required:

Strong communication and problem-solving skills

*Ability to multitask

"An OND/B.sc or equivalent

*Conflict resolution and de-escalation skills

*Comfortable sitting and speaking for long periods of time

Preferred:

*Willingness to work overtime during peak seasons.

Interested person's should kindly forward their CV'S to; salvationconsults@gmail.com

Lagos applicant ONLY.