Posted on: 02 May 2022
ID 117

Call center agent

Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation.

Call Center Agent Job Responsibilities and Duties:

Answer incoming calls and respond to customer’s emails

Management and resolve customer complaints

Sell products and place customer orders in the computer system

Identify and escalate issues to supervisors

Provide product and service information to customers

Research required information using available resources

Research, identify, and resolve customer complaints using applicable software

Process orders, forms, and application

Route calls to appropriate resources

Document all call information according to standard operating procedures

Recognize, document, and alert the management team of trends in customer calls

Follow up customer calls where necessary

Upsell products and services

Complete call logs and reports

High school diploma or equivalent

Proficient in relevant computer applications

1-3 years of experience in a call center environment

Knowledge of customer service practices and principles

Excellent data entry and typing skills

Superior listening, verbal, and written communication skills

Ability to handle stressful situation appropriately.

Call Centre agent
Administrative jobs
More details
70 $
Contract type:

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